Consumer Duty reality: The impact on mortgages and protection

We hosted the Consumer Duty Champions Forum, held by the Consumer Duty Alliance, an independent professional body, bringing together individuals and firms as they implement the FCA’s Consumer Duty requirements.

The implications of the Consumer Duty for investment advisers have received lots of attention. But what about those in the mortgage or protection space? This Consumer Duty Alliance Champions’ Forum focuses on how the Duty impacts firms and individuals offering mortgage and protection services.

Michael Lawrence and his expert guests discussed issues such as:

  • What are the Duty’s implications for designing distribution models? – product ranges, customer journeys and sales processes.
  • How do the Duty’s price and value requirements impact commission and fee structures?
  • How can firms ensure they give customers the information they need to make good purchase decisions?
  • How can firms ensure they give customers enough ongoing support?
  • How should firms service customers identified as being vulnerable?
  • How does Consumer Duty impact these market developments?
    • Loaded premiums
    • Over 50’s life cover
    • Non-advised sales

Speakers

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