19 Sep 2023, 2:00 pm - 3:00 pm | UK & Europe
We hosting the inaugural Consumer Duty Champions Forum, held by the Consumer Duty Alliance, an independent professional body, bringing together individuals and firms as they implement the FCA’s Consumer Duty requirements.
Firms across the retail financial services sector have committed significant resources to ready themselves for the FCA’s Consumer Duty implementation deadline.
A key challenge has been interpreting the FCA’s new, principles-based rules and applying them to an array of products, services and business models. Unsurprisingly, this has led to firms taking very different approaches to the same issue, creating uncertainty on what ‘good’ and ‘bad’ might look like.
Michael Lawrence and Chris Jones discussed some of the Duty’s thorniest issues and provided insightful guidance on how to cut through the noise and focus on the things that really matter.
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A recognised leader within the financial services sector, with over 35 years’ experience operating at executive level across manufacturing, distribution, financial planning and regulation.
He previously led the successful evolution of the largest professional membership body for personal finance in the UK and internationally, the Personal Finance Society (PFS).
Michael worked at the Financial Conduct Authority (FCA) for 16 years, most recently as a Technical Specialist in Consumer Investments supervision.
He joined Bovill’s Wealth team in February 2023 to advise clients on the regulatory frameworks governing advised and non-advised pension/ investment models, product governance, as well as complaints and redress.
His vast knowledge and extensive background make him the ideal choice to lead the Consumer Duty Champions' Forum.
Chris Jones is Proposition Director at Dynamic Planner, leading both the Product Team and the technical Subject Matter Experts to ensure that advisers can best meet the needs of their clients using their system.
Previously, Chris built and ran propositions for Intrinsic, Blueprint and Bluefin, and was a member of the product and technical team at Bradford & Bingley.
He has more than 30 years’ industry experience and is both a Chartered and Certified Financial Planner.