Preparing for the FCA’s new Consumer Duty

With the breadth of the FCA’s latest policy statement cutting across all aspects of the distribution chain, many firms have a sizeable task ahead of them to prepare for the new rules ahead of the July 2023 implementation deadline.

The impact of Consumer Duty is far reaching for all firms; but with no ‘one size fits all’ approach to ensuring compliance, understanding where to target resource to deliver good customer outcomes will be key to delivering on the regulators’ expectations in time.

In our webinar, we took a practical and pragmatic view of the new Consumer Duty rules, guiding firms on how they can build on good progress already made, and how to assess the regulators key priorities across the business in order to hit the ground running and deliver a clear and proportionate program of activity.