The FCA has made it clear that conduct risk is at the heart of UK regulation. But what does it mean in practice? Many firms only look at monitoring after something’s gone wrong – closing the stable doors after the horse has bolted. But if you identify and fix the risks of poor conduct in your business, those risks are far less likely to crystallise, and you’ll spend less time firefighting.

In our February briefing, we discussed what conduct risk means practically. We focused on how you can adopt a proportionate approach to identifying conduct issues – from poor customer service to anti-competitive practices – and assessing their impact. We also talked through the financial drivers at the root of many conduct risks and how to address them. And we showed attendees how to develop a plan to identify, manage and monitor conduct risk both at a strategic level and right down to the front line.

To find out more information about any of the topics covered or to request a copy of the slides please get in touch at

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27 February 2019 (iCal | GCal)

Bovill London

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