Staff incentives, remuneration and performance management
Following their thematic review into the nature of staff incentives, remuneration and performance management in the consumer credit market, the FCA has now published a Policy Statement and Finalised Guidance. PS18/7 brings in a new section 2.11 in the Consumer Credit sourcebook covering renumeration and performance management policies, procedures and practices. Amongst other requirements, firm must put in place arrangements to detect and manage any risk on non-compliance with their obligations. This comes into force on 1 October 2018. FG18/2 provide examples of good and bad practice in relation to incentive schemes, performance management practices and risk management. Firms are also expected to comply with this guidance before 1 October 2018.
Retained provisions of the Consumer Credit Act
As part of the transfer of regulation, Parliament repealed some provisions of the Consumer Credit Act 1974 and some of these were replaced by FCA rules. The FCA was required to undertake a review in relation to the remaining CCA provisions and to report on this to the Treasury by 1 April 2019, including any recommendations for change.
Review of the High Cost Short Term Credit price cap
The FCA is reviewing the HCSTC price cap that came into force in January 2015, looking specifically at whether consumers excluded from credit as a result of the price cap are turning to illegal money lenders. The FCA has published an update on progress indicating the further work it is doing including consulting on proposals towards the end of 2018.
Final rules on persistent credit card debt
Final rules to address FCA concerns about the scale and persistent nature of some customer’s credit card debt have now been published in Policy Statement 18/4. Included in this is a requirement for firms to tell customers about the potential implications of continuing low repayments, including the possibility that their account may be suspended and the ensuring impact on their credit file. The FCA also state that they expect three to fours years to be a reasonable timeframe for customers to repay, a period slightly longer than this may be reasonable but in exceptional circumstances and where this results in no additional cost to the customer. The general expectation, though, is that if the debt cannot be repaid over this period, it is appropriate to give forbearance. The final rules come into force on 1 March 2018 but firms have until 1 September 2018 to comply.
The FCA has published a consultation paper that proposes changes to its requirements on assessing creditworthiness and we expect new rules in the summer of 2018.
In its business plan for 2017/2018 the FCA announced that it was looking at the motor finance market to develop its understanding and assess whether it was functioning properly. The FCA expects to finish its review by the end of September 2018 when it will publish details of its findings, identify any areas of concern and explain how it intends to tackle them.
How we can help
Bovill have worked with a wide range of consumer credit firms, ranging from banks to brewery companies, payday lenders to technology companies and rent-to-own firms to estate agencies. We can help with FCA authorisations, regulatory gap analyses and health checks, regulatory training and other regulatory change projects. Give us a call.