Consumer duty resource library

The FCA's new Consumer Duty sets higher standards of consumer protection across financial services and requires firms to put their customers' needs first.

Demonstrating you’ve reviewed consumer outcomes at every step of the distribution chain is not easy and the scale of change will be different for every firm. Our resource library can help you navigate and prepare to meet the new requirements.


We can help

Our specialist teams are working with a variety of firms across the industry to prepare for, and meet the regulators expectations across the four key outcome areas:

– Products and services
– Price and value
– Consumer understanding
– Consumer support

Whether you’re looking for support to assess your current approach, hands-on implementation or advice on tackling specific elements of the Duty, send us a message and a member of the team will be in touch